Working in a taxi dispatcher manager (operator) Taxi - a link between the taxi driver and the client.At first glance, this trade seems simple, but it is from the controller depends largely on the coherence of the working process in the service of a taxi.So that includes work in a taxi dispatcher ?What are the requirements to the dispatchers?

As we have said, the work of the dispatcher in a taxi from the dust-free seems: just take the order and give it to the driver, and then inform the customer that his car is waiting.However manager is the face of the company : on how well he does his job depends on the company's profits.

What are the main requirements for the dispatcher in the service of a taxi? One of the main demands - a pleasant voice and good diction .Job Manager is related to communication with people, and so that the client wanted to once again turn it into this taxi service, communication with the dispatcher he must leave a good impression.Well, good delivery and literate speech - the key to understanding both with clien

ts and with the taxi drivers.

But it - it's not all. taxi Manager must understand the geography of the city or at least be able to work with the cards (the good, now do not have to rummage through atlases, and you can use the online maps).Of course, the taxi driver knows better how to get to the destination.But sometimes the customer when ordering a taxi wondered how much it would cost the trip.This means that the controller is necessary to estimate the route and distance to calculate the approximate cost of the trip.

If taxi service offers a variety of service plans, the controller must understand their subtleties and nuances that, if necessary, to explain to the client, to answer all his questions. taxi operators - a kind of "calling card" of the company , the first impression, which depends on whether the customer wants to continue to use the services of this taxi.

also manager must be confident PC user : most services use special software for workflow.Often it requires fast typing skill.But it depends on the specific service, besides, a lot can be learned on the spot: on the controller is not taught at the universities, so that you in any case have to learn the basics of the profession in the process.In the big city significant advantage is knowledge of English , because the taxi may cause foreign tourists.

Controllers are very important and personal qualities. It must be sociable, well-mannered, tactful .Handsome deep voice a little, if that voice is no friendliness and goodwill: the customer must feel welcome.Also, the controller must be patient, not disputed, and resistance to stress : customers across different, not all of them are friendly, the task manager - not to answer rudeness to rudeness, and reduce the likelihood of conflict to a minimum.

Do not forget about the "standard" set of qualities that are needed for many other professions: responsibility, hard work, organization .Task Manager - organize workflow taxi service, and how you can arrange for someone if you are unable to organize itself?Manager at the same time coordinating the work of dozens of trucks: accepts and distributes orders ensures that cars were filed on time and so on. N.

More Taxi Service Manager must have stamina .This work rarely involves regular schedule from nine to six: most likely have to go to work the night shift or day (normal working hours in a taxi operator - over three hours).

Job Manager in a taxi is not easy, but fascinating .For most people, it becomes a sort of "staging post" in a career, and allows you to get a great experience, which can be useful in other areas of work, so do not apply to this profession with disdain.

Working in a taxi dispatcher
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